Grant awards are made based on the information that a grant applicant provides in their application. If you do not agree with the decision, you can request a review.
When would we consider reviewing a case?
We will consider carrying out a case review when:
- New information is provided.
- You believe that we did not consider all the relevant information.
- You believe and can show that a financial contribution we ask you to make towards your vehicle or adaptation will cause genuine hardship.
I am not satisfied with a grant award review
If you are not satisfied with the outcome, you may request a further review of the funding decision by a Grant Team Manager. At this point, it will be considered as a complaint.
If you are still not satisfied with the outcome, you have the right to escalate to our Complaints team. You can find out how to do this on our Complaints page.